Policies

Xanadu Island Bed & Breakfast and Resort – Policies

CHECK IN AND CHECK OUT:
Check in time: After 3:00 P.M. unless you make special arrangements
Check out time: By 11:00 A.M. in the B&B and by 10:00 A.M. in the cottages unless you make special arrangements

SMOKING:
We ask all guests to refrain from smoking indoors, both in the B&B and Cottages.
Smoking anywhere outdoors is O.K.

PETS:
Pets are not allowed in the B&B;  however, well behaved dogs that won’t bother other guests are welcome in the cottages.  We ask that you be responsible for their sanitary needs, agree to a $10/pet/day surcharge and notify us upon booking your reservation.

CHILDREN:
Couples going to a bed and breakfast have left children with Grandpa and Grandma or friends, so we have a policy of no children under twelve in the house unless you have rented the entire house.  We welcome and enjoy having children in the cottages.

RESERVATION CONFIRMATION
Your reservation will receive a personalized confirmation.  In an effort to reduce the expense of credit card fees, we kindly request  payment by cash or check at the time of your stay.  We don’t require  deposits, allowing the guest to pay at Xanadu by whichever method, including by credit card, that works best for them.

CANCELLATIONS
Bed and Breakfast reservations may be cancelled 14 days in advance of stay; cottage reservations 60 days in advance.  If you cancel after these deadlines, you will be responsible for the full cost of your scheduled stay.  If we, or you, are able to schedule someone else to fulfill your cancelled reservation, then a refund will be issued.

REFUNDS
Any refunds shall be for the amount submitted minus a 10% administrative fee. This will cover such expenses incurred as credit card fees and relisting of availability.