Policies

Xanadu Island – Policies

CHECK IN AND CHECK OUT:
Check in time: After 3:00 P.M. unless you make special arrangements
Check out time: By 11:00 A.M. in the house and by 10:00 A.M. in the cottages unless you make special arrangements

SMOKING:
We ask all guests to refrain from smoking indoors, both in the house and cottages.
Smoking anywhere outdoors is O.K.

PETS:
Pets are not allowed in the house;  howewell-behavedhaved dogs that won’t bother other guests are welcome in the cottages.  We ask that you be responsible for their sanitary needs, agree to a $10/pet/day surcharge and notify us upon booking your reservation.

RESERVATION CONFIRMATION
We kindly request a deposit payment by credit card at the time of your booking.

CANCELLATIONS
House reservations may be cancelled 14 days in advance of stay; cottage reservations 60 days in advance.  If you cancel after these deadlines, you will be responsible for the full cost of your scheduled stay.  If we, or you, are able to schedule someone else to fulfill your cancelled reservation, then a refund will be issued.

REFUNDS
Any refunds shall be for the amount submitted minus a 10% administrative fee. This will cover such expenses incurred as credit card fees and relisting of availability.